The QAA will:
First, talk it over with the VACFSS social worker and his or her supervisor to try and work things out.
Second, if your discussion with the social worker or supervisor is unsuccessful, consider requesting a meeting, a facilitated talking circle, mediation, or Family Group Decision Making to resolve your complaint.
If you are not satisfied after attempting local resolution, you may ask the Quality Assurance Advisor for a Review.
The Quality Assurance Advisor will give you information about the review process & review authority.
If you are not satisfied with the outcome of these reviews, you may request assistance from the Ombudsman at 1-800-567-3247. You may also visit their website at www.ombudsman.bc.ca.
You may have a support person assist you. This should be someone whom you trust and who will help you reach resolution (e.g. relative, friend, community worker, elder you respect, caregiver).
If you would like an interpreter, please let us know.
Complaints about concerns that are currently before the court are not eligible for review by the QAA.
Wanna know more about your rights? Check out these videos produced by the VACFSS Youth Advisory Committee.