At VACFSS, we ensure that the rights, safety, well-being and spirit of Indigenous children and families are upheld, honoured and protected. We strive to eliminate oppression, discrimination and marginalization within our community. We acknowledge and honour the inherent wisdom, capacity and resourcefulness of our community in designing programs and services to care for our own children and families. Accordingly, we are dedicated to planning, developing, and implementing creative and innovative Indigenous programs and services in collaboration with members of our community and other agencies.
- Are you committed to the Truth and Reconciliation Calls to Action and to the Federal Act, An Act respecting First Nations, Inuit and Métis children, youth and families?
- Do you want to gain more experience working with Indigenous children, families, and Nations from within a Delegated Aboriginal Agency?
- Join an Agency that strives to provide services to strengthen Indigenous families culturally and spiritually!
ABOUT THE OPPORTUNITY:
Reporting to the Director of Practice, the Quality Assurance Advisor is responsible for coordinating the Client Concern Resolution Process (CCRP) as well as continuous quality improvement for VACFSS Programs. The QAA is accountable for ensuring that complaints and administrative reviews are in accordance with established policies and procedures under the CCRP and relevant legislation. The QAA will also conduct a number of employee and client engagement surveys with the end of improving service delivery and employee/ employer relations. The QAA is also responsible for managing the VACFSS Practicum Program, maintaining and building relationships with academic partners to provide field education. The QAA is also responsible for conducting research into policy and other practices at VACFSS.
A complete job description for the position will be provided at the time of the interview.
KEY DUTIES & RESPONSIBILITIES:
- Coordinates the Agency’s Client Concern Resolution Process (CCRP) for all programs and practice areas.
- Oversees client complaints, determines, and analyses systemic issues and puts forward recommendations and advice for resolution. Is responsible for advising and referring persons-served to the Administrative Review Process and ensuring policies and procedures governing these processes are upheld.
- Responsible for developing and coordinating the VACFSS Practicum Program. Maintains community relationships with academic partners. Provides field education curriculum to practicum students. Offers coaching and mentorship to practicum students and/or practicum supervisors.
- Conducts research into organizational policies and procedures as well as numerous other areas affecting programs and other matters having legal implications to the organization
- Conducts research projects concerning assessment, effectiveness and efficiency of programs and research projects.
- Collects and analyses qualitative and quantitative data from various sources and disseminates findings through oral presentation and written reports to appropriate levels in the organization
- Develops, writes, and amends policy and procedures for the Agency’s manuals. Ensures that policies and procedures meet legislated standards. Documents the implications, advantages of various options for solutions and responses, making recommendations to the Director of Practice.
- Assists in developing protocol agreements for service planning with various First Nations bands and other Child and Family service agencies to ensure the children develop and / maintain a connection to their family and community.
- Conducts and analyzes client satisfaction surveys and communicates the results to the appropriate levels in the organization.
- Quality Assurance, Audit and Case Review: Assists the Director of Practice and program managers/leads in conducting internal audit and case reviews in accordance with relevant policy, practice standards and legislative requirements.
- Assists in implementing Quality Assurance case practice audit and case reviews on behalf of the Chief Executive Officer (CEO) and Director of Practice, for delegated VACFSS Programs, track and monitors recommendations resulting from quality assurance activities, liaises with Ministry of Child and Family Development (MCFD) Quality Assurance Branch and other key stake holders as required.
- Provides training to staff in a number of areas including compliance to standards, policy, the Client Concern Resolution Process, as well as Agency training initiatives.
- Prepares formal and informal reports for the Director of Practice as well as the CEO on a regular basis.
- Ensures the agency is in compliance with the Freedom of Information and Privacy Act (FOIPA) and the Personal Information Protection Act (PIPA).
- Lead facilitator and coordinator of VACFSS Employee Engagement Survey Committee and survey process.
- Performs generalist duties related to QAA functions as required and within limitations of the given job classification. As required, will be involved in case and file reviews.
- Relational Engagement
- Collaborative Planning and Decision Making
- Emotional Competency
- Cultural, Spiritual Expression
- Masters of Social Work or in an area related to Child and Family Services
- A minimum of 5 years of experience in the area of Delegated Child Welfare including one-year experience writing, coordinating production of and maintaining policy and procedures manuals
- Proficient in computer applications (MS Office) and standard office equipment to generate, access, and disseminate information
- A valid BC Driver’s License and access to a safe, reliable vehicle
- Experience working in Indigenous Child Welfare including front line work; knowledge in all child welfare service areas
- Knowledge of the impact of colonialism on Canada’s Indigenous people; ability to develop policies that incorporate cultural knowledge
SUBMISSION OF INTEREST:
Please send your Expression of Interest by filling out a job application form here: https://www.vacfss.com/join-us/apply-for-a-job/. Please include an updated resume and cover letter that outlines how you meet the requirements listed above and what you hope to gain from the learning exchange.
Position will be opened until filled. Short-listed candidates meeting the above requirements will be interviewed for suitability. Preference may be given to Indigenous candidates as per Section 41 of the Human Rights Code. This position requires the incumbent to be available in the office and follow COVID-19 safety guidelines and protocols. Participation of the in-office rotational schedule is required. VACFSS requires all employees to be fully vaccinated against COVID-19. Proof of vaccination will be required for the successful candidate.
If you have questions about this posting and secondment opportunity, please contact Nazeem Ratanshi, Director of Practice by email: Nazeem_Ratanshi@vacfss.com